退款政策

Return & Refund Policy

We want you to be satisfied with your purchase. Please review the following return and refund policy before placing your order.

30-Day Return Policy

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase or the order number may be required.

To request a return, please contact us before sending any product back.

Email: iris02031214@gmail.com
WhatsApp / Phone: +86 17706076829

Hygiene and Medical-Use Products

For hygiene and safety reasons, products that have been opened, worn, used, applied to the skin, or removed from sealed packaging are generally not eligible for return unless the product is defective, damaged, or incorrect upon delivery.

This may include medical fixation products, adhesive products, catheter securement devices, CPAP headgear, and other personal-use or hygiene-sensitive products.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order number together with photos or other relevant information.

After verification, we will provide an appropriate solution, which may include replacement, refund, or another mutually agreed resolution.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used or opened hygiene-sensitive products

  • Products with damaged or missing original packaging caused after delivery

  • Personalized or customized products

  • OEM/ODM products manufactured according to customer specifications

  • Clearance or final-sale products, where clearly identified as such before purchase

Return Shipping

Unless the product is defective, damaged, or incorrectly supplied by us, return shipping costs are generally the responsibility of the customer.

If the return is caused by an error on our side, we will provide appropriate return or replacement instructions.

Please do not return products without contacting us first.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method. Processing time may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our side.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been shipped may no longer be canceled and will be handled according to the applicable return policy.

Customized, OEM, or ODM orders may not be canceled once production has started unless otherwise agreed in writing.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact:

Email: iris02031214@gmail.com
WhatsApp / Phone: +86 17706076829